Responsibilities

• Take ownership of marketing, venue listings, enquiries, reservations, events and private-hire sales across our hospitality operation.
• Design and optimise venue profiles, packages, event listings and promotions to maximise visibility, enquiries and conversions.
• Identify new platforms and opportunities that can generate additional bookings and revenue.
• Manage incoming enquiries from initial contact through to confirmed booking.
• Responding quickly and professionally to booking enquiries
• Managing restaurant, bar, group and event reservations
• Handling private-hire and corporate enquiries
• Following up leads consistently
• Understanding client requirements and recommending appropriate spaces/packages
• Conducting venue viewings and confidently showing prospective clients around

Requirements

• Previous marketing and/or bookings experience within the hospitality industry
• Strong experience with DesignMyNight and Tagvenue
• Experience managing third-party hospitality, reservation and event platforms
• Experience handling venue enquiries and private-hire bookings
• Proven ability to convert enquiries into confirmed bookings
• Experience conducting venue viewings
• Strong sales and negotiation ability
• Excellent written and verbal communication
• Strong organisational and follow-up skills
• Commercial awareness and understanding of hospitality revenue

Preferred

• Existing relationships with event planners, corporate bookers or hospitality agencies
• Experience managing multiple venues
• CRM/database management experience
• Experience with email marketing platforms
• Understanding of paid social and digital advertising
• Experience developing hospitality packages and promotions
• Experience with restaurant reservation systems
• Strong knowledge of the London hospitality and events market