Marketing and Communications Officer

Mold, Flintshire, UK (Hybrid)

£25K/yr – £30K/yrMid LevelFull time

Posted 4 days ago

Job Summary

Own and deliver integrated campaigns across multiple channels, manage editorial workflows and content sign-off, and shape digital and print materials while coordinating newsletters, websites, social media, and events.

  • Plan and deliver campaigns across digital, print, and media channels
  • Sign-off on marketing content ensuring brand, accessibility and accuracy
  • Oversee emails, websites, social media, and internal/external communications

Job Description

Responsibilities

  • Plan and deliver integrated campaigns across digital, print and media channels
  • Lead editorial planning for our e-newsletters and act as final sign-off on marketing content, making sure it’s accurate, accessible and on-brand
  • Look after our website and social media, using analytics to improve reach, engagement and SEO
  • Manage our Mailchimp audiences, templates and campaigns, using performance data to improve results
  • Produce CAF Weekly, our internal staff newsletter
  • Own our printed materials from concept to finished product, including the annual report
  • Capture client stories and case studies, in line with consent and data protection requirements
  • Support key events, including the Adviser Network Forum and our Volunteer and Staff Away Days

Requirements

  • You’ve planned and delivered campaigns across digital and print, and created content for a range of channels
  • You’re an excellent writer and editor, able to adapt your tone for different audiences, with the attention to detail to act as final sign-off
  • You have design skills for print and digital, for example Adobe Creative Suite or Canva
  • You’ve used an email marketing system such as Mailchimp, and use performance data to improve open rates and engagement
  • You understand GDPR, PECR and digital accessibility standards such as WCAG
  • You can plan and prioritise several projects at once, and work with colleagues at all levels to meet brand and content standards
  • You’re committed to equality, accessibility and inclusion, and to treating every person fairly and with respect

Preferred

  • Website and social media production experience would be useful, but training can be provided where needed

Benefits

  • 33 days annual leave pro rata, plus the option to purchase additional leave
  • 5% matched pension contribution
  • Hybrid working after probation
  • Training and development, including website and social media production where needed
  • A friendly, flexible, and inclusive working culture where your contribution is valued
Citizens Advice Flintshire logo

Citizens Advice Flintshire

We are free, independent, confidential and impartial. You can contact us about almost any problem and if we don’t know the answer we will try and find someone who does! Our main advice areas include Benefits, Debt, Employment, Consumer, Housing, Discrimination and Relationships.Our service is delivered mostly by volunteers, and some paid staff, who can provide you with information to help resolve your problem, assistance with form filling, and help to challenge things that go wrong.Free and confidential adviceA local charity you can trustDedicated volunteers and staff

Founded in 1965
Llanferres, Maeshafn, Eryrys, Gelli Gynan, Llanarmon-yn-lal, Tafarn-y-Gelyn, Graianrhyd, Pontblyddyn, Afon-wen, Gwernymynydd, Leeswood, Buckley, Padeswood, Mold, Llong, Treuddyn, Pen-y-cefn, Nannerch, Rhydymwyn, Rhydtalog, Drury, Rhosesmor, Northop, Pontybodkin, Soughton, Nercwys, Cadole, Pantyffordd, Prenbrigog, Cilcain, Gwernaffield, Northop Hall, Caerwys, Wales, GBR
19 employees (2 in marketing)

Salaries

Posted range

£25K/yr – £30K/yr

Taken straight from the job posting.

See all Citizens Advice Flintshire salaries

Marketing Team

Marketing Team Size
2 (11% of company)
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
205.6M
Monthly Google Ads Budget
$57K
Traffic Source Mix
Search
11.2%
Direct
25.8%
Referral
5.1%
Social
55.6%
Paid
1.4%

Headcount Trend

Current headcount: ~19
Citizens Advice Flintshire logo

Marketing and Communications Officer

Citizens Advice Flintshire · Mold, Flintshire, UK · Hybrid