Marketing and Communications Coordinator

Walsall, UK (On-site)

£31K/yr – £32K/yrEntry LevelFull time

Posted 2 months ago

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Job Summary

Support the end-to-end delivery of campaigns and communications across channels, turning content creation, governance, and stakeholder collaboration into timely, on-brand engagement and measurable impact.

  • Campaign Execution & Governance: coordinate across digital, internal, and external channels with Communications Manager support.
  • Content & Engagement: create engaging written and multimedia content (social, intranet, newsletters, press materials) and manage content calendars.
  • Performance & Coordination: track campaign effectiveness with analytics and feedback, and handle administration, scheduling, and event support.

Job Description

Responsibilities

  • Supporting the delivery of campaigns and communications activity across digital, internal and external channels, working closely within the Communications Manager and Communications Business Partners
  • Supporting the creation and delivery of engaging written and multimedia content including social media posts, videos, intranet/website articles, newsletters, presentations and press releases
  • Assist in planning and implementing internal and external communications campaigns and engagement activity across a range of channels
  • Update and maintain communications channels including the website, intranet and social media platforms
  • Coordinate internal and external content calendars to support forward planning and campaign delivery
  • Support and adhere to communications governance and approvals processes to ensure content is accurate, consistent and aligned to brand standards
  • Support the planning and delivery of events and engagement activities
  • Liaise with suppliers including photographers, videographers, agencies and event providers
  • Track campaign performance and communication effectiveness using analytics, engagement metrics and feedback. Prepare reports and insights to support this
  • Manage campaign administration including trackers, logistics, scheduling, invoicing and coordination activities

Requirements

  • A degree-level qualification in Communications, PR or a related subject, or equivalent experience within a communications, PR or marketing team
  • Demonstrated ability to support the planning, delivery and coordination of campaigns and communications activity
  • Proven experience creating clear, engaging content for a range of audiences and channels including digital and social media
  • Experience drafting content for newsletters, intranet articles, presentations and campaign materials
  • Confident gathering information and working with stakeholders across different teams
  • Ability to work under pressure, managing multiple priorities, deadlines and stakeholders simultaneously
  • Strong organisational skills with the ability to keep projects moving and activities on track
  • Strong written, verbal and digital communication skills
  • Excellent attention to detail
  • A proactive, adaptable approach and willingness to get stuck in as part of asupportive team

Preferred

  • Experience supporting or delivering events
  • Experience creating multimedia or digital content
  • An interest in creative design, photography or video content
  • Experience using planning or project management tools such as Monday.com or similar systems

Benefits

  • 27 days annual leave plus Christmas shut down
  • a defined benefit pension scheme
  • health cash plan
  • a range of shopping and leisure discounts
  • support colleagues with personal and professional development including membership of professional institutions and ongoing learning opportunities
whg logo

whg

We are a social housing landlord providing 22,000 homes across the West Midlands. We started life in Walsall, where most of our homes are, and it is still the place that anchors us.Guided by our 2030 plan, we’re building greener homes, improving safety and investing in regeneration that delivers lasting social value. We provide complementary support services to customers if and when they need it, spanning health and wellbeing, jobs and training, life skills and money advice. We’re a strategic partner of Homes England and are working with like-minded organisations to build more homes and help create sustainable and resilient communities fit for the future. We’ve been named a Best Place to Work 2025, which, for our colleagues, means investing in their learning and development, nurturing homegrown talent and promoting from within whenever we can. We always welcome new colleagues, partners and suppliers who share our vision and values and are equally serious about creating great places to live.

Founded in 2003
Walsall, England, GBR
464 employees (7 in marketing)

Traffic Signals

Monthly Visitors
21K
Traffic Source Mix
Search
28%
Direct
59.9%
Referral
6%
Social
4.2%
Paid
1.9%

Headcount Trend

Current headcount: ~464

Marketing Team

Marketing Team Size
7 (2% of company)