Responsibilities

• Commercial & Client Management
• Manage enquiries from existing and prospective B2B customers and act as a key commercial point of contact.
• Understand customer technical, commercial and delivery requirements and coordinate appropriate solutions.
• Review customer specifications, technical documentation and drawings to understand requirements.
• Coordinate the preparation and submission of technical-commercial quotations, including pricing, delivery requirements, Incoterms and relevant commercial conditions.
• Manage customer purchase orders and coordinate order processing through the company's ERP and internal systems.
• Monitor orders from confirmation through fulfilment and delivery and provide customers with regular progress updates.
• Coordinate with procurement, engineering, logistics and finance teams to ensure customer commitments are delivered.
• Coordinate customer invoicing and follow up outstanding payments in accordance with agreed commercial terms.
• Manage customer queries, delivery issues and complaints through to appropriate resolution.

Requirements

• Minimum 7+ years' overall professional experience in commercial management, client relationship management, business development, technical sales, marketing, commercial analysis, business analysis, industrial procurement or related areas.
• Minimum 5 years' experience in one or more of the following sectors: oil & gas, energy, power generation, infrastructure.
• Strong experience managing B2B customers and commercial relationships.
• Experience handling customer enquiries, quotations, purchase orders, order management, invoicing and payment follow-up.
• Ability to read and interpret engineering drawings and technical specifications.
• Practical experience deriving or validating MTOs (Material Take-Offs).
• Understanding of industrial machinery, equipment and spare-parts requirements.
• Understanding of machinery life cycles, maintenance requirements and critical spares.
• Experience identifying and evaluating alternative sourcing options for technical products, components or spare parts.
• Strong commercial awareness and ability to identify customer and business development opportunities.

Preferred

• Industrial machinery, rotating equipment, process equipment or plant systems.
• Oil & gas, energy, power generation or infrastructure projects.
• Industrial spare parts and equipment lifecycle management.
• International B2B sales or customer relationship management.
• Export/import and international commercial operations.
• Incoterms and international delivery requirements.
• Technical-commercial quotations and proposals.
• B2B email marketing and digital lead generation.
• CRM and ERP systems.
• Excel, Power BI, SQL or other analytical tools.

Benefits

• Salary & Benefits Competitive salary based on experience and qualifications.