Responsibilities

• Managing customer enquiries and resolving issues in a professional and timely manner.
• Supporting customer account management and maintaining strong relationships with existing clients.
• Carrying out general sales administration, including order processing, data entry, and maintaining accurate records.
• Analysing sales performance and preparing reports to identify trends and opportunities.
• Researching and prospecting potential new customers.
• Planning and delivery of sales campaigns, promotions, and marketing initiatives.
• Creating engaging content for social media platforms to strengthen brand awareness and customer engagement.

Requirements

• Previous experience in a customer service role.
• Sales administration experience.
• Sales experience with the ability to build and maintain customer relationships.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise effectively.
• Good working knowledge of Microsoft Office
• Full UK driving license and reliable vehicle
• Experience: Marketing: 1 year (required)
• Sales office: 2 years (required)
• Driving Licence (required)

Preferred

• Experience managing business social media accounts.
• Experience creating digital content using platforms such as Canva, Adobe Express, or similar design software.
• Experience analysing sales data and preparing reports.
• Knowledge of CRM systems.
• Experience within the pet industry.

Benefits

• Casual dress
• Company pension
• Employee discount
• Free parking