Responsibilities

• Utilise CRM/ESP platforms to support the delivery of customer onboarding, engagement and campaign activity, helping to ensure BFI Player users are effectively introduced and engaged
• Support the delivery of audience-facing marketing communications across channels (including email, social media, on-platform messaging, and web/app touchpoints) to drive engagement with BFI Player content
• Coordinate with Marketing and Product teams to support the optimisation and development of customer journeys, automations and lifecycle approaches
• Contribute to the development of data-informed engagement programmes, identifying opportunities to evolve lifecycle activity and future automation

Requirements

• Experience delivering email or CRM marketing activity, including planning, building, or supporting campaigns and communications for different audience segments (or demonstrable transferable experience in similar digital marketing contexts)
• Familiarity using CRM/ESP platforms (e.g. Braze or similar), including audience segmentation, campaign deployment, and performance tracking
• Data-driven and analytical mindset, with the ability to interpret customer behaviour, identify trends, and translate insights into actionable improvements
• Strong organisational and delivery skills, able to manage multiple campaigns, prioritise effectively, and ensure high attention to detail and accuracy

Benefits

• 25 days annual leave (rising to 30 with service) + bank holidays + the option to buy up to 5 extra days of annual leave
• Additional paid time off between Christmas and New Year
• BFI pension scheme with 5% employer contribution
• BFI Childcare Scheme, where we contribute to childcare costs
• Enhanced pay for Maternity & Paternity leave
• Complimentary tickets to BFI Southbank & IMAX screenings and events
• Free BFI Player subscription + discount on BFI merchandise, and film tickets
• Plus more!