Head of CX & Marketing (Scale up brand)

London, UK (Unknown)

£95K/yr – £110K/yrSenior Level

Posted 5 days ago

Job Summary

Own the brand and marketing function driving growth across digital, physical, and partner channels while leading a small team and delivering KPI-driven plans that safeguard brand integrity.

  • Own brand marketing strategy, campaigns, and KPI reporting
  • Lead a 2–3 person team and manage external agencies to scale activity

Job Description

Responsibilities

  • Brand marketing, keeping every output true to the brand and the customer value proposition
  • The campaign calendar and all marketing activity
  • Digital and physical marketing channels across the charging network
  • Marketing media, including selling advertising space at charging sites to partner brands
  • Customer experience and the pain points customers raise
  • Putting KPIs and reporting in place so spend shows a clear return
  • Leading a team of 2 to 3 and managing the brand and CRM agencies

Requirements

  • An experienced marketing leader who has grown a brand, ideally through a scale-up stage
  • Structured and commercial. You talk in metrics, set a long-term plan for the brand and break it into yearly deliverables
  • Strong in digital marketing; retail experience is welcome
  • Good at making a modest budget work hard, and at making the case for more
  • Confident enough to challenge, hold the line on the brand and deputise for your manager
  • A visible leader who wants to be in the office with a scaling London team across marketing, sales, business development and performance
  • A marketing qualification (CIM or equivalent) is preferred, or an MBA backed by a sucessful marketing career

Benefits

  • £95,000 to £110,000 base salary
  • 20% bonus
  • 25 days holiday plus bank holidays, and your birthday off
  • 4% employer pension
  • 3 days a week at the Waterloo office, on days you choose
  • Flexible start and finish times
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We Are Stellify

We are Stellify, a customer-first recruitment partner specialising in senior and executive-level customer function roles.Combining diagnostic insight with inside knowledge of customer functions, Stellify brings warmth and clarity to high-pressure decisions, helping businesses understand the role, service need, and customer outcome before making informed leadership hires that strengthen performance and create lasting impact.What we offer:✦ Customer-first recruitment, focused on the needs of the business, the function, and the end customer✦ Senior and executive-level customer roles across customer experience, customer operations, and customer transformation✦ Evidence-led hiring decisions that move clients from assumption to clarity and confidence✦ Diagnostic insight before the search, helping clients define the role, service need, and customer outcome clearly✦ Specialist knowledge of customer functions, with practical understanding of the pressures leaders and teams face✦ Leadership hires built to last, strengthening service, reputation, compliance, and commercial performance beyond the appointmentBased in Liverpool, working UK-wide.Building Customer Functions, Differently.

Founded in 2026
United Kingdom, GBR
2 employees

Salaries

Posted range

£95K/yr – £110K/yr

Taken straight from the job posting.

See all We Are Stellify salaries

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Head of CX & Marketing (Scale up brand)

We Are Stellify · London, UK · Unknown