Responsibilities

• Own the senior relationship on all six clients. Join the conversations that matter, and always know what is really going on without being in the weeds of the day to day.
• Set the marketing direction across your six clients. Shape the strategy, push the work on campaigns and content, and raise the standard rather than approving what you are handed.
• Build your team. Train them, direct them, review their work and tell them the truth about it, and give them more room as they show you they are ready for it.
• Help your team be the best they can be, and deliver to the standard we set. Clear feedback, given directly, verbally first and in writing when it needs to stick, so everyone always knows where they stand.
• Raise the standard of the work. Bring your expertise to what your pod produces so it is as good as it can be, and build the habits that mean quality is right before anything reaches a client.
• Own the commercials of your pod. Gross margin, scope discipline, over-servicing, and properly evidenced growth within your clients.
• Run the rhythm, inside and out. The Growth OS operating rhythm on all six clients, and our internal structures too: weekly huddles and pod rhythms, run on time, every week.
• Help fill your pod. Join sales meetings for prospects who would sit with you, and work with your Client Partner and the Director to judge when the time is right to hire, then screen and interview the people who would join you.

Requirements

• Agency-side background, ideally B2B or professional services. You are an Account Director or equivalent currently, with a minimum of 6 years' experience overall and at least half of that in agency roles like this one.
• A genuine passion for growth, marketing and content. You are interested in what makes a campaign land and why one piece of content works when another does not, and you are still learning about all of it.
• Comfortable holding the confidence of a founder or CEO across the full relationship, and taking the difficult client conversation on yourself. Our industry is largely male-dominated, and our client base reflects that. Most of your senior stakeholders will be men, though not all, and you will be working directly with them, rather than working with a client-side marketing stakeholder at the same level as you.
• Runs structures like clockwork. Weekly huddles, review slots, pod rhythms and the Growth OS cadence on every client, run on time, every time. Of everything on this list, this is the clearest dividing line we have seen between the people who thrive here and the ones who do not.
• Treat process hygiene as part of the job rather than as admin. Project boards current, files where they belong, notes written up, actions captured and chased.
• Direct rather than delegating and hoping. You train people properly and then keep inspecting what you expect. Setting a standard and checking the work against it is not micromanagement, it is the job.
• Challenge openly, then commits. We want your view argued properly in the room, and your commitment once a decision is made.
• Wants to be a leader in a small business rather than a middle manager in a large one. You want to help run and grow a company, not just run more clients with some help.
• Comfortable and capable with commercials. You know your numbers, take ownership of margin as well as delivery, and hold firm on scope rather than letting it quietly slip.

Benefits

• 36 days holiday, of which 6 are our Christmas closure, plus our annual strategy away weekend
• Flexible working
• Private medical cover including physical and mental health benefits, along with free Headspace subscription
• Monthly sessions with our resident physio
• Monthly socials, all paid for by the agency
• Free onsite parking