Responsibilities

• Leading client meetings with confidence. Setting the agenda, presenting the numbers, handling objections and concerns.
• Pushing back when a client's request isn't the right call, and making the case for a better one.
• Handling concerns and tricky conversations without escalating everything.
• Being the person clients are comfortable speaking to if the founder is unavailable.
• Turning performance metrics into a clear commercial story.
• Guiding clients on their strategy for other channels, in particular Meta ads, with support from other members of the team.
• Own paid search strategy and performance across your portfolio.
• Optimise campaigns across Shopping, Performance Max, Search, and YouTube
• Analyse performance and build your own reporting and recommendations.
• Work closely with our Paid Social Strategist on shared, cross-channel accounts

Requirements

• Around 3 years Google Ads experience, ideally agency-side across multiple accounts, with experience across multiple formats.
• Familiarity with Google Merchant Centre
• E-commerce experience, with an understanding of ROAS, AOV, margin, and the difference between a good ROAS and a profitable one.
• Genuine confidence presenting to and advising clients.
• Strong numbers skills and comfortable building analysis in spreadsheets, not just reading dashboards.
• Clear communicator who can make complex data simple.
• Excellent problem solving abilities and a desire to find solutions for your clients.
• Basic negotiation, persuasion and conflict resolution skills.
• Native or highly fluent level of spoken and written English.

Preferred

• Shopify experience.
• Some exposure to paid social, particularly Meta. Most clients run both channels and we'll support you in developing this.
• Any experience mentoring a junior colleague or managing offshore teams.

Benefits

• Gross annual salary of £35,000 - £40,000 depending on experience
• 25 days holiday per year
• Profit share bonus after 1 year
• Option to buy or sell up to 5 days holiday
• Bonus day off for your birthday
• Annual Christmas wind down (3 days of very light working hours)
• Flexible working (see our office section for more details)
• Training allowance
• Good coffee, breakfast and weekly pizza in the office