Responsibilities

• Providing excellent supporter care and acting as first point of contact for donor enquiries
• Supporting the administration of fundraising campaigns, appeals, events and supporter activities
• Processing donations, Gift Aid, direct debits and donor requests accurately and efficiently
• Maintaining and improving donor records within Microsoft Dynamics
• Producing reports, supporter selections, mailing lists and fundraising insight
• Supporting fundraising communications, donor journeys and engagement activities
• Working with colleagues to improve systems, processes and supporter experiences
• Providing first-line CRM support and guidance to fundraising system users

Requirements

• Experience in supporter care, customer service, donor administration or a similar role
• Experience using CRM systems or databases, ideally Microsoft Dynamics
• Excellent communication and relationship-building skills
• Strong organisational skills and the ability to manage multiple priorities
• Excellent attention to detail and a commitment to data accuracy
• Strong IT skills, including Microsoft Office applications
• A proactive, solutions-focused approach and the ability to work collaboratively
• A passion for delivering exceptional supporter experiences
• Experience within a charity or fundraising environment would be beneficial, along with an understanding of fundraising compliance, donor care and supporter engagement best practice.

Preferred

• Experience within a charity or fundraising environment would be beneficial, along with an understanding of fundraising compliance, donor care and supporter engagement best practice.

Benefits

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment