Responsibilities

• Learn the campaign brief, customer profile, offer and compliance requirements before working independently.
• Represent assigned campaigns in person across Coventry and nearby scheduled locations.
• Hold clear customer conversations, identify relevant needs and explain the service accurately.
• Record customer outcomes and maintain reliable daily activity information.
• Take part in morning planning, end of day reviews and practical coaching sessions.
• Use feedback and performance data to improve conversation quality and conversion.
• Support new starters with campaign knowledge and working standards once you are fully competent.
• Shadow team planning, territory allocation and performance reviews as part of the management development route.
• In the first month, success means learning the campaign accurately, arriving prepared, using the reporting process correctly and showing consistent improvement. By around three months, a strong performer should be able to run a reliable customer conversation, explain their own performance numbers and support parts of a team briefing under supervision.

Requirements

• Clear communication and the confidence to speak with people in person.
• Evidence of reliability from work, education, sport, volunteering or another structured commitment.
• A willingness to be measured against clear activity, quality and customer outcome standards.
• Good judgement and the ability to accept direct feedback without becoming defensive.
• Availability for full time, on site work from Monday to Friday.
• The current right to work full time in the United Kingdom.