Retention Marketer
MailBakes
UK (Remote)
£2K/mo - £4K/moIn-housePermanentMid level
3 weeks ago
Engagement and Retention Delivery Lead
Nottingham, UK
Salary Not AvailableSenior LevelFull time
Posted 4 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own end-to-end CRM delivery for Specsavers across omnichannel journeys, driving loyalty and retention in a 2 year fixed-term program; balance rapid delivery with transformation and senior-stakeholder alignment.
- Delivery governance: structure plans, milestones, and visibility across multiple workstreams.
- Cross-functional coordination: manage dependencies with marketing, data, tech, and creative teams to keep priorities aligned.
- Transformation rhythm: embed simple ways of working and lead delivery reviews to drive outcome-focused progress.
Job Description
Responsibilities
- Shape customer engagement across digital and omnichannel touchpoints to strengthen loyalty, retention and relationships.
- Join on a fixed-term basis for 2 years.
- Bring structure and pace to a complex delivery landscape.
- Keep initiatives moving with clear plans, milestones and visibility across multiple workstreams.
- Balance day-to-day activity with longer-term transformation priorities.
- Create clarity in ambiguity and keep teams aligned.
- Manage dependencies, highlight risks early and support confident decision making.
- Coordinate planning cycles and lead delivery reviews to keep priorities clear and outcomes focused.
- Collaborate with stakeholders across marketing, data, technology and creative teams.
- Deliver in CRM, marketing, digital or transformation environments.
Specsavers
Specsavers began 40 years ago with the vision of two optometrists, Doug and Mary Perkins, who set out to provide best-value eyecare to everybody. Their passion for optometry has led Specsavers to become the largest privately-owned optical group in the world, delivering high-quality, affordable optical and hearing care in 12 countries. And it continues to shape the lives and experience of around 41,000 colleagues who are developing their careers with us across the globe.
