Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Requirements

• 4-8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.
• You're excited to build the European presence of one of the fastest-growing AI companies in the world.

Benefits

• Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
• Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
• Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
• Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
• Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
• Flexible time off: A take-what-you-need vacation policy.
• We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
• Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.