EMEA Customer Marketing Manager

Fareham, Portsmouth, UK

Salary Not AvailableSenior Level10+ years expFull time

Posted 3 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own cross regional category campaigns and added value services for EMEA with a focus on insight led activations, partner enablement and cross functional collaboration.

  • Cross-functional ownership: drive category campaigns with Customer Marketing and Category Insights across EMEA.
  • Create and guide brand-agnostic creative platforms with external agencies for regional activation.
  • Embed activation ideas on limited budgets to accelerate market partner uptake and regional adoption.

Job Description

Responsibilities

  • Partnering cross-functionally within the EMEA region and market partners (primarily Customer Marketing and Category Insights) to deliver insight-led category campaigns that talk to our strategic category vision activation platforms.
  • Working with external agencies to design and build creative platforms for category campaigns (brand agnostic), building off the available regional platforms.
  • Creating innovative approaches to reach the target audience, with limited budget, to bring activation ideas to support market partner uptake and the embedding of the category campaigns across the region
  • Evolving the platform, leading the added-value solutions framework messaging architecture and mapping out the long-term vision of the role of added-value services within the EMEA commercial organization.
  • Working closely with the EMEA Director of Professional Affairs and the EMEA Commercial Operations Director to feed in initiatives to the added-value services framework.
  • Partnering with the Head of Sales Effectiveness Myopia to develop Myopia-focused KAM/Field Sales toolkits that support the regional Customer Marketeers and their partners from Sales and Professional Affairs (CBT teams) to improve their specific Myopia customer-facing skills.
  • Ensuring that training material /frame working JBP guides and templates are developed and easy to access.
  • Understanding and embedding the best and most efficient way to drive cross regional/global collaboration on myopia topics with Customer Marketeers/Insight managers across the EMEA region.
  • Creating a strategic mapping of the action plan by country to highlight the ‘customer/category job to be done for Myopia’ in each and how EMEA Customer Marketing can support our customer teams to get there.

Requirements

  • Minimum of 10 (preferred 10 – 15 years’ commercial experience) to include a mix of Key Account Management, Customer/Shopper Marketing, and/or Category Management
  • Experience in leading projects and delivering results / specific actions
  • Experience working with multinational accounts/chains in a B2B or B2B2C scenario
  • Experience in developing joint business plans with customers that drove business results
  • Experience in interpreting data to create commercial insights and using them to build marketing campaigns
  • Operational and regional experience working with different markets/cultures
  • Excellent project management skills and real-life experience in leading cross-functional teams
  • Proven experience in marketing and or customer marketing
  • Sales experience would also be beneficial and e-commerce experience would be specifically beneficial
  • The ability to analyze data, turn them into insights/implications and make strategic recommendations to senior leadership team with a vision, clear rationale and resulting road maps
  • External agency management and budget responsibility

Preferred

  • Sales experience would be beneficial
  • E-commerce experience would be beneficial
  • Language skills of at least one further EU language are preferable but not essential

Benefits

  • bonus
  • private medical insurance
  • 25 days holiday
  • pension scheme
  • healthcare cover
  • life assurance
  • access to our Wellness Platform to support you in mental health and wellbeing
  • a discounted contact lens scheme
CooperCompanies logo

CooperCompanies

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.Read our Social Media Guidelines here: https://www.chubb.com/us-en/about-chubb/chubbs-social-media-guidelines.aspxNotre section « À propos » est également disponible en français, ici: https://www.chubb.com/ca-fr/about-chubb-in-canada/a-propos-de-chubb-au-canada.aspx

Founded in 1985
CHE
40K employees (1,063 in marketing)