Responsibilities

• Plan, build, test, and deploy email campaigns across D&AD’s portfolio
• Own and manage the email campaign calendar and coordinate communications across multiple products and teams
• Work closely with content, design, and marketing colleagues to develop compelling email campaigns
• Ensure all campaigns are delivered accurately, on time, and in line with brand guidelines
• Manage A/B testing and continuous optimisation programmes
• Write compelling content for all email campaigns, with a sharp eye for what makes people open, click and take action
• Oversee the curation of high-quality imagery to ensure emails are visually appealing and feel right for each audience
• Use audience data - transactional, demographic, engagement and behavioural insights to identify audience intent, predict customer needs, and develop lifecycle marketing strategies that increase conversion, retention, and long-term audience value
• Work with customer and audience data to develop sophisticated segmentation strategies to deliver personalised communications and continuously improve customer experience and conversion throughout the lifecycle
• Maintain audience lists and ensure data quality and compliance collaborating with our CRM and Data Lead

Requirements

• Significant experience in email marketing, CRM, lifecycle marketing, or marketing automation roles within a complex B2B organisation, ideally across education, events, or multi-product environment
• Proven experience managing high-volume email programmes across multiple products and audience segments, balancing competing priorities while maintaining exceptional attention to detail
• Strong expertise in designing, building, and optimising sophisticated customer journeys, automated workflows, nurture programmes, and triggered communications
• Experience developing complex audience segmentation and personalisation strategies using behavioural, demographic, engagement, and transactional data
• A strong understanding of lead generation and lead nurturing, with experience moving prospects through consideration, enquiry, application, and purchase journeys
• Confidence working across both B2B and B2C audiences, adapting messaging and customer journeys to different audience needs and behaviours
• Experience using CRM and marketing automation platforms to deliver scalable, data-driven marketing programmes
• Strong analytical skills with the ability to interpret campaign performance, identify opportunities, and translate insights into action
• Excellent project management and organisational skills, with the ability to manage multiple campaigns, stakeholders, deadlines, and approval processes simultaneously
• A proactive, solutions-focused mindset and the confidence to challenge, recommend improvements, and drive best practice across email marketing and customer communications
• Excellent written communication skills and a strong understanding of how to create compelling, customer-focused messaging that drives engagement and conversion

Preferred

• Ideally, you’ll also have experience working across learning programmes, events, professional development products, or creative industries, and a passion for delivering exceptional audience experiences through smart, effective communications.