Responsibilities

• Own the Digital Commerce forecast, ensuring plans reflect channel insights, market dynamics, trading conditions and growth priorities.
• Lead activation execution across digital channels including web, app, CRM and media, translating commercial priorities into clear eCommerce requirements.
• Develop and maintain the Digital Operational Plan, keeping teams aligned on priorities, timelines and deliverables.
• Submit clear operational briefs for launches, promotions, UX/UI improvements and platform changes, ensuring activity lands on time and to a high standard.
• Own performance insight and reporting, turning data into actionable recommendations that improve future plans and execution.
• Champion a test-and-learn approach across CRM, paid media, customer journeys and onsite experience.
• Oversee digital tagging, data governance and dashboarding to ensure strong data quality and clear visibility for stakeholders.
• Lead, coach and develop a team across eBusiness, data and insights, creating an environment where people can perform, grow and collaborate effectively.

Requirements

• Significant experience in Digital Commerce, eCommerce, Marketing or a closely related commercial digital role within a premium, lifestyle or consumer goods environment.
• Strong understanding of digital performance, web analytics and optimisation, including experience using tools such as Google Analytics 4.
• Proven ability to own commercial forecasting, performance tracking and insight-led recommendations.
• Excellent project management and organisational skills, with confidence managing multiple priorities and deadlines.
• Experience working cross-functionally with teams such as CRM, Acquisition, Finance, Marketing, Supply Chain, Customer Care, IT, agencies and above-market partners.
• Strong communication skills, with the ability to simplify complex information and influence stakeholders at different levels.
• People leadership experience, with a focus on coaching, performance management, collaboration and team development.

Preferred

• Experience in premium brands, direct-to-consumer eCommerce, food and beverage, cosmetics, apparel or accessories.
• Knowledge of digital journey design, UX/UI optimisation, tagging, dashboarding and data governance.

Benefits

• 17% car allowance
• Private health care
• Discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth