Responsibilities

• Assist with the coordination and maintenance of hotel and outlet pages across all online channels
• Ensure hotel and F&B website content is kept accurate, up to date, and on-brand at all times
• Support the Head of E-Commerce in identifying opportunities to improve the digital customer journey
• Support the management of EDM calendars across hotel outlets and databases
• Assist with content planning, coordinating photography briefs and creative assets ahead of send dates
• Help build email campaigns in Salesforce Marketing Cloud under the guidance of the Head of E-Commerce
• Provide administrative and logistical support for paid media campaigns, including briefing coordination and asset trafficking
• Assist with tracking, tagging, and reporting across digital marketing campaigns
• Monitor competitor digital activity and report findings to the Head of E-Commerce
• Support photoshoots to help ensure creative assets are suitable for digital use

Requirements

• Basic understanding of email marketing platforms
• Willingness to learn (essential)
• Comfortable working collaboratively within a team and with colleagues across departments

Preferred

• A degree in Marketing, Business, Hospitality, or a related field is preferred but not essential
• Familiarity with Adobe Experience Manager is advantageous
• Experience with Salesforce Marketing Cloud is a bonus
• Some exposure to digital marketing, e-commerce, or a hospitality environment is advantageous

Benefits

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and