Director of Customer | Social Housing
Manchester, UK (On-site)
Posted 3 months ago
Job Description
- £95,000 plus benefits
- Confidential search via Stellify
The role
You'll own the customer journey from first contact to resolution, with income, insight and complaints all sitting under your remit. That means leading a high-performing income function that supports tenants and protects the organisation's financial health, turning customer insight into decisions that improve service, and running a complaints operation that resolves issues well and learns from them. With the consumer standards reshaping what good looks like, you'll build a customer offer that stands up to that scrutiny. It's an executive seat reporting into the senior leadership team.
What We're Looking For
A senior customer leader from social housing, or from another regulated sector where customer outcomes are closely watched. You'll have led across income, complaints or customer operations at director level, or be ready to step up, with a record of joining those threads into a single journey rather than running them as separate teams. A working knowledge of the consumer standards and what the regulator now expects on complaints handling and customer insight will put you in a strong position.
The details
£95,000 - £110,000 with a benefits package, based in the Greater Manchester area with regular time on site. This is a confidential search, so the provider can't be signed without NDA's.
We Are Stellify
We are Stellify, a customer-first recruitment partner specialising in senior and executive-level customer function roles.Combining diagnostic insight with inside knowledge of customer functions, Stellify brings warmth and clarity to high-pressure decisions, helping businesses understand the role, service need, and customer outcome before making informed leadership hires that strengthen performance and create lasting impact.What we offer:✦ Customer-first recruitment, focused on the needs of the business, the function, and the end customer✦ Senior and executive-level customer roles across customer experience, customer operations, and customer transformation✦ Evidence-led hiring decisions that move clients from assumption to clarity and confidence✦ Diagnostic insight before the search, helping clients define the role, service need, and customer outcome clearly✦ Specialist knowledge of customer functions, with practical understanding of the pressures leaders and teams face✦ Leadership hires built to last, strengthening service, reputation, compliance, and commercial performance beyond the appointmentBased in Liverpool, working UK-wide.Building Customer Functions, Differently.
Salaries
Posted range
£95K/yr – £110K/yr
Taken straight from the job posting.
Links
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