Responsibilities

• Supporting the seamless day-to-day running of iGaming client accounts — keeping everything on track and nothing falling through the gaps
• Communicating clearly with clients and internal service teams so everyone is always aligned on what's being delivered and when
• Running account administration effectively — status reports, action logs, Monday.com boards, and project plans kept accurate and up to date
• Beginning to take direct ownership of Statements of Work, delivery timelines, and risks for a portion of your accounts — escalating early, resolving fast
• Building genuine understanding of each client's business, objectives, and campaign targets — knowing their world, not just their briefs
• Starting to build direct, trusted relationships with key client contacts in your own right
• Flagging upsell and cross-sell opportunities to the account lead when you spot them through day-to-day work
• Developing your awareness of iGaming advertising regulations and responsible gambling requirements
• Using AI tools to keep client services processes sharp and free your time for what really matters: the relationships
• Contributing to strategy sessions, key account plans, and performance reviews with guidance from your Senior Account Manager

Requirements

• Proven experience supporting client account delivery in a digital marketing or agency environment
• A confident, natural communicator — you're building towards leading client conversations independently
• Highly organised with strong attention to detail — status reports, action logs, and deadlines never slip on your watch
• Comfortable working with data and project management tools including Monday.com
• Self-motivated and proactive — you spot what needs doing and do it
• Working knowledge of AI platforms and how they're shaping digital marketing workflows
• Proficient in Microsoft Office — Word, Excel, PowerPoint, Outlook

Preferred

• Experience in a client-facing or account management role, agency-side preferred
• Awareness of the iGaming industry — operators, affiliates, or the regulatory landscape
• Early experience leading small client conversations or workstreams independently
• Familiarity with CRM or project management platforms

Benefits

• Defined career pathways, personal development plans, and regular appraisals so you always know where you stand and what's next.
• Team training budgets, a Training Academy, an AI-powered learning platform, and a genuine commitment to promoting from within.
• Pay and Rewards That Reflect Your Work: Competitive salaries benchmarked annually, a company bonus paid twice a year, enhanced pension contributions as your career develops, a Long-Term Incentive Plan, and generous referral bonuses.
• Monthly MVP Award (£100), Values Champion recognition (£25 plus a prize wheel spin up to £100), and an annual Player of the Season award (up to £250).
• Health and Wellbeing: Free annual health checks, flu jabs, and eye tests. Access to mental health first aiders, confidential counselling sessions, a cycle-to-work scheme, and five paid sick days on top of SSP.
• Time That's Yours: 25 days holiday (plus bank holidays) rising to 30 with tenure, your birthday off, flexible working hours, hybrid and remote options, and two weeks working abroad. Enhanced maternity and paternity pay.
• A Team Worth Being Part Of: Regular Lunch & N’Learn, quarterly off-sites, monthly socials, two paid volunteering days, an annual charity partnership chosen by the team, and an AI Taskforce putting innovation in everyone's hands.