Responsibilities

• Client Management
• Build strong, trusted relationships with a portfolio of clients.
• Act as a key day-to-day contact for digital marketing activity.
• Lead client meetings, updates and campaign conversations with confidence.
• Understand client objectives, challenges and priorities and translate these into clear briefs for internal teams.
• Manage expectations, timelines and deliverables while maintaining excellent levels of client service.
• Identify opportunities to add value and develop existing client relationships.
• Digital Campaign Delivery
• Manage the planning and delivery of digital campaigns and customer journeys across email, CRM, SEO, websites, paid media and social.
• Work alongside the internal strategist to turn agreed strategies into clear, actionable digital plans.

Requirements

• Strong digital marketing experience, ideally gained within an agency environment.
• Excellent client and account management skills.
• A good understanding of SEO, CRM, email, websites, paid media and social.
• Experience managing integrated digital campaigns from brief through to delivery and reporting.
• Confidence working with internal specialists rather than needing to be the technical expert in every channel.
• The ability to turn client requirements into clear briefs and actionable plans.
• Strong project management and organisational skills.
• Confidence leading client meetings and presenting campaign performance.
• Good commercial awareness and an ability to spot opportunities within existing accounts.
• A collaborative, proactive approach and the ability to keep multiple projects moving at once.