Responsibilities

• Assist in the build, testing, scheduling, and deployment of various email marketing campaigns (newsletters, promotional emails, automated journeys, transactional communications) using the email platform.
• Administer the team's email deployment calendar and schedule, ensuring all deadlines are met. Track the status of email tasks, content, and assets across the execution workflow.
• Conduct rigorous quality checks and cross email client testing on email campaigns prior to deployment to ensure accuracy, responsiveness, and consistent rendering across various email clients and devices.
• Monitor key email metrics (e.g., open rates, click-through rates) and assist in gathering data and preparing regular performance reports for the team.
• Assist in reviewing and implementing updates or content refreshes to existing email automation series (journeys).
• Support the setup and execution of A/B tests on email elements (subject lines, content, CTAs, send times) as directed, recording results and insights.
• Implement audience segmentation lists and updates within the email platform to support targeted campaigns.
• Work with wider department including design teams to confirm email assets and copy are engaging, on-brand, and meet technical requirements for email delivery.
• Assist with email platform management tasks, including managing lists, ensuring data hygiene, and troubleshooting basic technical issues related to deployment and automation working with line manager.
• Ensure all email activities adhere to relevant data protection and marketing regulations.

Requirements

• GCSE/Level 2 equivalent in English and Maths
• Basic familiarity with campaign building, list management, and reporting
• Experience in a digital marketing or administrative capacity, preferably with exposure to email marketing platforms
• Proficient skills in all Microsoft Office packages, especially Excel
• Excellent written and verbal communication skills, with strong attention to detail and proof-reading skills

Benefits

• Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme
• 10% pension (5% / 5%)
• 3 x salary life assurance
• an employee assistance programme
• free staff membership for discounts on our Club sites and with our retail partners
• We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period)