Responsibilities

• Supporting the seamless running of client accounts — status reports, action logs, project plans, and Monday boards kept accurate and up to date
• Communicating clearly with clients and internal teams so everyone is always aligned on what's being delivered
• Managing your own projects and clients where appropriate, with oversight and support from your Account Manager
• Flagging and escalating risks early — never sitting on them
• Building a genuine understanding of each client's business, goals, and pain points — and making sure our reporting reflects what actually matters to them
• Supporting the onboarding of new clients so the relationship starts the right way
• Staying close to client context and industry developments to spot growth opportunities
• Using AI and automation to keep client services processes efficient — freeing your time for what really matters: the relationships

Requirements

• A genuine passion for digital marketing and how it works across channels — SEO, Paid Media, Content, and PR
• A confident, natural communicator — you build rapport quickly with clients and colleagues alike
• Working knowledge of AI platforms and how they're shaping digital marketing workflows — Claude, ChatGPT, or equivalent
• Highly organised with strong attention to detail — status reports, action logs, and deadlines never slip on your watch
• An innovative, curious mindset — you notice the things others miss and you're always asking why

Preferred

• Some experience in a client-facing or account support role — agency-side preferred but not essential
• Familiarity with project management tools such as Monday.com
• An understanding of the iGaming sector — we'll get you up to speed if not

Benefits

• Team training budgets, a Training Academy, an AI-powered learning platform, and a genuine commitment to promoting from within.
• Competitive salaries benchmarked annually, a company bonus paid twice a year, enhanced pension contributions as your career develops, a Long-Term Incentive Plan, and generous referral bonuses. Good work gets rewarded here.
• Monthly MVP Award (£100), Values Champion recognition (£25 plus a prize wheel spin up to £100), and an annual Player of the Season award (up to £250). Weekly shout-outs and appreciation from colleagues and managers are just part of how we work.
• Free annual health checks, flu jabs, and eye tests. Access to mental health first aiders, confidential counselling sessions, a cycle-to-work scheme, and five paid sick days on top of SSP. We take looking after our people seriously.
• 25 days holiday (plus bank holidays) rising to 30 with tenure, your birthday off, flexible working hours, hybrid and remote options, and two weeks working abroad. Enhanced maternity and paternity pay, and work that fits around your life, not the other way around.
• Regular Lunch 'n' Learns, quarterly off-sites, monthly socials, two paid volunteering days, an annual charity partnership chosen by the team, and an AI Taskforce putting innovation in everyone's hands. We're building something together — and that should feel like it.