Responsibilities

• Own day‑to‑day management of websites, email marketing, and key digital platforms
• Ensure websites are consistently updated, aligned with brand standards, and optimised for performance
• Manage digital reporting, pulling insights on traffic, engagement, and revenue contribution
• Analyse performance data and translate insights into clear recommendations and actions
• Partner with agencies on paid social and digital advertising, with a strong understanding of how campaigns are structured, measured, and optimised
• Act as a brand guardian, ensuring visual consistency across digital touchpoints
• Confidently assess and apply luxury visual standards, assets, and tone of voice
• Manage and maintain branded assets and templates
• Use design tools such as Canva confidently to support day‑to‑day needs, adaptations, and content delivery
• Support CRM, email, and guest communication platforms

Requirements

• At least five years’ experience in digital and brand marketing, ideally within luxury hospitality or a premium consumer brand
• Strong hands‑on experience managing websites, email marketing, and digital platforms
• High level of comfort with data, reporting, and performance analysis
• Strong commercial mindset with an understanding of how digital drives revenue and brand value
• Confident visual judgement and brand intuition suitable for a luxury environment
• Experience working with agencies while retaining ownership and clarity internally
• Naturally curious, intelligent, and problem‑solving oriented
• Able to work independently, take initiative, and think for yourself
• Open, adaptable, and genuinely interested in Four Seasons as a brand and culture

Benefits

• At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.
• - £59,500 package inclusive of base salary and service charge.
• - Excellent training and clearly defined career development pathways
• - Strong internal progression opportunities across London and the global Four Seasons portfolio
• - Holiday entitlement increasing with service up to 33 days
• - Company Sick Pay, increasing with service
• - Life insurance while on duty
• - Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• - 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• - Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day