Customer Marketing Programs Manager, EMEA (Contract)

UK (Hybrid)

Salary Not AvailableMid Level5+ years expContract

Posted 7 weeks ago

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Job Summary

Own cross-sell and retention programs across the EMEA region, turning customer signals into pipeline and localizing global campaigns.

  • Cross-channel campaign ownership to drive adoption, expansion, and retention messaging.
  • Turn customer data, churn and retention metrics into an actionable plan that informs local and global programs.
  • Coordinate with EMEA Field Marketing to localize and align campaigns for regional impact.

Job Description

Responsibilities

  • Managing the strategy, campaigns and programs needed to drive customers’ adoption and expansion of Barracuda products and solutions.
  • Analyzing, interpreting, and reporting on customer behavior, segmentation, churn, and retention data to build strategy and to maximize pipeline generation.
  • Building, executing and optimizing integrated cross-sell, upsell, and retention campaigns across a variety of inbound and outbound marketing channels, using insights and data to create relevant and impactful messaging.
  • Liaising with EMEA Field Marketing to align and communicate EMEA-wide requirements.
  • Localizing and adapting global campaigns & programs for the EMEA customer audience as well as building local campaigns.
  • Creating customer marketing content and campaigns in multiple languages.
  • Tracking and reporting on campaign performance.

Requirements

  • 5 years of experience within a related marketing role.
  • Experience in working with content and localization processes.
  • Experience working with metrics and in process-driven environments.
  • Excellent collaborative approach to build relationships across functional teams
  • Excellent written and oral communication skills.
  • Exceptional project management skills, and the necessary judgement to prioritize in a dynamic and frequently changing environment.
  • Experience with Microsoft Office products and SFDC.
  • Bachelor’s degree, or equivalent experience.

Preferred

  • Experience with a Marketing automation platform such as Marketo, is an advantage.

Benefits

  • Equity, in the form of non-qualifying options.
  • Internal mobility – opportunities for cross training and ability to attain your next career step within Barracuda.