Customer Comms and Marketing Specialist

Middlesbrough, UK (Hybrid)

Salary Not AvailableEntry LevelFull time

Posted 3 hrs ago

Job Summary

Own and deliver customer communications and marketing activities that inform, engage and support customers while aligning with Thirteen’s strategy, brand and values; drive the organisation’s image through high‑quality messaging across campaigns and customer stories.

  • Coordinate customer campaigns and compelling stories
  • manage media relations and crisis communications

Job Description

Responsibilities

  • Help us deliver communications and marketing activity that informs, engages and supports our customers, whilst aligning messaging to Thirteen’s strategy, brand, and values.
  • Be a key player in supporting our business priorities by enhancing Thirteen’s image and reputation and telling our story through the delivery of high-quality communications that deliver our key messages.

Requirements

  • You’ll have a proven track record of delivering impactful communications that drive engagement and build trust, from developing customer campaigns and sharing compelling customer stories, to managing sponsorships, promoting inclusive communication, and strengthening relationships with customers and communities.
  • You’ll be comfortable working across a broad range of channels and audiences. You’ll also have experience producing publications such as magazines and customer reports, alongside managing media relations and supporting crisis communications with confidence and professionalism.
  • You’ll have experience in raising the profile of a powerful brand through strategic and targeted communications of the highest quality.
  • You’ll have a full UK driving licence and the ability to travel across the region.

Benefits

  • Salary - £45,666 per annum
  • Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
  • Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
  • Simply Health save money on common health expenses and get access to health and wellbeing support services.
  • T’dar our discount and reward platform giving you huge savings on everyday brands.
  • Opportunities to buy and sell annual leave.

Thirteen Group

3.5 Glassdoor

At Thirteen we are a caring landlord and housing developer, owning and managing over 36,000 homes across North East, Yorkshire and Humber regions.Whether it’s a home to rent or buy, we have a range of properties to suit all needs. We provide quality homes for rent and sale, offering a variety of affordable options to suit a range of circumstances.But we’re not just about providing and building homes. We offer a range of housing support services including money advice, routes into skills and employment, schemes to help people live independently for longer, adaptations to homes and more.We’re equally dedicated to development, improvement and progression - whether that’s our staff, customer or properties.

Founded in 2014
Middlesbrough, England, GBR
747 employees (13 in marketing)
60% recommend to a friend
85% CEO approval

Marketing Team

Marketing Team Size
13 (2% of company)
Median Tenure
2.8 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$168.8M
Last Raise
$37.5M
Debt Financing, 1 years ago

Funding History

  • Jan 2025
    Debt Financing • $37.5M
  • Dec 2019
    Debt Financing • $131.2M

Traffic Signals

Monthly Visitors
41.2K
Traffic Source Mix
Search
60.2%
Direct
32.2%
Referral
4.6%
Social
1.8%
Paid
1%

Headcount Trend

Current headcount: ~747

Customer Comms and Marketing Specialist

Thirteen Group · Middlesbrough, UK · Hybrid