- Supporting testing and refinement of email campaigns in a UAT/test environment - Building and iterating segments, journeys and triggered communications - Designing and developing responsive email templates (HTML/CSS) - Supporting initial campaign rollout and warm-up activity, including: Helping establish sender reputation and good delivery practices - Ensuring campaigns are structured appropriately from the outset - Managing campaign execution as capability moves toward business-as-usual - Helping define and embed best practice for campaign delivery, including governance and structure - Supporting the creation of reusable campaign assets and content libraries - Working closely with Ceox and client stakeholders across delivery and testing phases - Providing advice and guidance to the client, where internal CRM/content capability is still developing - Strong background in email marketing campaign management - Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers) - Solid HTML/CSS email build skills - Experience delivering campaigns in structured or regulated environments - Comfortable working in environments where capability is still being proven and refined - Able to provide practical guidance and support, not just execution - Strong stakeholder communication skills, particularly within public sector settings - Experience with Dynamics 365 Customer Voice - Previous UK Public Sector experience - Experience supporting early-stage campaign rollout or platform adoption, including email warm-up activities