Responsibilities

• Developing and optimising high-quality digital content and customer-facing experiences across web and relevant digital platforms, ensuring every touchpoint adds value
• Driving the content delivery roadmap by curating, creating and delivering impactful content in collaboration with cross-functional Novo Nordisk teams
• Designing and executing campaigns that create engaging customer experiences across multiple channels, from conception through to delivery
• Ensuring all content complies with UK pharmaceutical industry regulations and guidelines, including the ABPI Code of Practice and internal approval processes
• Translating customer, channel and performance insights into actionable content recommendations that improve engagement and support commercial outcomes
• Managing Veeva PromoMats job bags, coordinating approval workflows to ensure materials progress compliantly and on time
• Partnering with marketing, medical, sales, compliance and customer experience teams to streamline workflows and deliver quality at pace

Requirements

• Bachelor's degree or equivalent in business administration, marketing, communications, digital, or a related field
• Proven experience in marketing, multichannel, digital customer engagement or content management at local level within the pharmaceutical industry or as a service provider to the industry (healthcare, consumer health, digital health, pharma, OTC, or other regulated sectors)
• Demonstrated ability to develop meaningful, consumer-focused content experiences with a particular focus on delivering personalised and impactful content for private consumers
• Strong knowledge of digital content development, web content management, channel best practice and content optimisation across multiple platforms
• Experience in end-to-end campaign design and execution, including agency and vendor management
• Excellent listening, presentation, writing, editing and communication skills, with the ability to adapt messaging for consumer audiences
• High level of comfort working in a fast-paced environment, managing multiple projects simultaneously to agreed timelines and quality standards
• Good understanding of compliance requirements within a regulated pharmaceutical environment