Community and Brand Manager Hybrid - London at ShineRanker | London, UK

Community and Brand Manager Hybrid - London

London, UK (Hybrid)

Salary Not AvailableMid Level3+ years expFull time

Posted 3 months ago

Job Summary

Own the ThriveCart community voice with day-to-day governance, audience care, and cross-team collaboration to drive engagement and product-aligned content.

Community Management: moderate, host events, and sustain a welcoming environment.
Brand & Content Governance: ensure every post stays on-brand and surfaces product updates.
Feedback & Insights: surface themes to internal teams and coordinate launches with campaigns.

Job Description

Community Management: Actively manage and engage with the ThriveCart community daily.
Brand Governance: Serve as day-to-day brand guardian for all community content, ensuring on-brand voice and messaging.
Communication & Transparency: Share product updates, roadmaps, timelines, and key dates with the community.
Content Translation: Translate internal information into clear, customer-friendly posts.
Public Voice Consistency: Ensure the community is informed with clear, empathetic communication.
Event & Webinar Facilitation: Plan, host, and moderate webinars, tech-ins, and community sessions.
Coordination & Execution: Coordinate agendas, speakers, follow-ups for smooth execution.
Live Engagement: Engage attendees during live sessions and drive post-event discussion.
Feedback & Insights: Gather feedback and surface themes to internal teams.

Understanding of brand and community management in SaaS or digital products.
Bachelor’s degree in Marketing, Communications, Branding, Business, or related field (or equivalent practical experience).
3–5+ years in brand, community, marketing, or communications roles; SaaS or digital products preferred.
Experience moderating or leading an online community (SaaS, ecommerce, or creator-focused products preferred).
Exceptional written communication; ability to simplify complex information.
Strong brand strategy, positioning, and storytelling; consistent voice and audience awareness.
High attention to detail, organized, proactive, and able to own communication without prompts.
Calm and confident under pressure; able to give feedback respectfully and collaborate.
Experience using AI tools (ChatGPT, Claude, Gemini) to improve productivity; designing and deploying AI agents to automate tasks.
Hands-on experience designing and deploying AI agents to automate repeatable tasks; ability to identify opportunities and implement solutions independently.