Responsibilities

• Creating clear, engaging communications that help customers understand our services and the support available to them
• Turning complex information into simple, accessible content that customers can easily understand and act on
• Writing and publishing content across a range of channels, including newsletters, websites, social media, customer emails and campaigns
• Supporting communications around service changes, improvement programmes and customer-facing projects
• Working with colleagues across the business to gather information and develop effective customer communications
• Creating simple communications materials and digital assets that support campaigns and bring content to life
• Helping to ensure all communications are accurate, accessible in brand and consistent in tone of voice
• Arranging translations and alternative formats so that information is accessible to all customers
• Supporting wider communications activity, including media monitoring, supplier liaison and campaign delivery where needed

Requirements

• Confident writing clear, accurate and engaging copy for different audiences
• Experience in a communications, marketing or content role
• Able to turn complex information into simple, accessible messages
• Experience creating and publishing content across a range of channels
• Comfortable using content management systems to update website content
• Simple design skills to bring messages to life, using tools like Canva, InDesign or Illustrator
• Strong attention to detail and a good sense of tone of voice
• Organised, able to juggle priorities and hit deadlines in a busy environment

Preferred

• Experience of customer communications or customer-facing campaigns
• Experience working with designers, printers or other suppliers
• Awareness of GDPR and using data appropriately in communications
• Experience in the public, charity or housing sector

Benefits

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years, pro rata
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing