Communications Manager

Responsibilities

• Support the development and delivery of the Group-wide communications strategy across ten businesses.
• Ensure communications activity aligns with organisational priorities and business objectives.
• Promote consistency, collaboration, and best practice across all communications activity.
• Create engaging and impactful content across websites, social media, newsletters, thought leadership articles, video, and marketing collateral.
• Lead the production of commissioner newsletters, case studies, service updates, and business development materials.
• Work with operational teams to identify compelling stories that showcase service impact and client outcomes.
• Support executive communications and key organisational announcements.
• Manage and coordinate social media channels, including planning, publishing, monitoring, reporting, and engagement.
• Act as the main liaison with website providers, supporting the ongoing development and optimisation of digital platforms.
• Ensure website content remains accurate, engaging, accessible, and SEO optimised.

Requirements

• Experience delivering and evaluating communications and marketing activities within a communications function.
• Excellent copywriting skills with proven experience producing content for a range of audiences and communication channels.
• Experience managing websites, intranets, social media platforms, newsletters, and digital communication channels.
• Strong understanding of SEO and digital content optimisation.
• Ability to build effective working relationships and influence senior leaders, stakeholders, and frontline teams across multiple organisations.
• Strong organisational and project management skills with the ability to manage competing priorities across multiple business areas.
• Experience using analytics and audience insight to measure performance and improve communications activity.
• A genuine enthusiasm for emerging technologies, including AI tools such as Microsoft Copilot, Claude and ChatGPT , alongside a clear understanding of where human creativity and editorial judgement remain essential.

Preferred

• A natural instinct for identifying compelling stories and creating engaging narratives.
• Experience writing video scripts, podcast content, executive communications, or thought leadership pieces.
• Knowledge of communications within healthcare, social care, justice, or related sectors.
• Experience using content management systems and social media management platforms.
• Basic video editing, multimedia production, or graphic design skills.
• A background in journalism, editorial publishing, marketing, or communications.

Benefits

• The opportunity to shape communications across a diverse Group of businesses.
• A collaborative and supportive working environment.
• Opportunities for professional development and career progression.
• The chance to experiment with new content formats, digital innovation, and emerging AI technologies.
• Meaningful work that helps tell stories and deliver positive outcomes across healthcare and social care.