Communications Development Manager

Responsibilities

• Developing, maintaining and delivering transactional member communications and supporting literature across Workplace schemes
• Creating customer-centric communications that meet business, regulatory and customer outcome requirements
• Applying member insight, behavioural science and research to improve communication effectiveness and engagement
• Managing and enhancing communication journeys across the member lifecycle to improve understanding and outcomes
• Delivering communications across digital and traditional channels to maximise reach, accessibility and impact
• Collaborating with internal stakeholders, agencies and third-party suppliers to deliver high-quality communication solutions
• Measuring communication performance, analysing results and identifying opportunities for continuous improvement
• Supporting Consumer Duty requirements by creating communications that are transparent, balanced and easy for customers to understand

Requirements

• Experience designing and delivering customer communications, campaigns or engagement activities
• Strong stakeholder management skills with the ability to influence and collaborate at all levels
• Excellent written communication skills with the ability to produce high-quality content to publication standards
• Strong analytical skills and the ability to use insight and data to drive decision-making
• Proven project management and organisational skills, with experience managing multiple priorities and deadlines
• Experience working with creative agencies, suppliers or external partners
• An understanding of customer engagement strategies and communication best practice

Preferred

• Experience within financial services and knowledge of behavioural economics or communication composition tools would be advantageous

Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience