Client Services Director at N2O | Maidenhead, Windsor and Maidenhead, UK

Client Services Director

Maidenhead, Windsor and Maidenhead, UK (Hybrid)

Salary Not AvailableDirector/ExecutiveFull time

Posted 2 months ago

Job Summary

Own client-services leadership for an agency with a mix of marketing and experiential work, turning multi-account management into strong strategic partnerships and measurable delivery.

Team leadership and development: build a high performing client-servicing group and escalate complex issues with calm, commercial resolve.
Client relationships and strategic counsel: maintain senior relationships and provide direction across integrated campaigns.

Job Description

Lead and support a team of Account Directors, Senior Account Directors, Account Managers and Account Executives, creating an environment where people can perform at their best
Build and maintain strong senior-level client relationships, acting as a trusted partner and providing strategic counsel when required
Ensure the delivery of first-class client service across all accounts and projects
Oversee campaign delivery to ensure work is completed on brief, on time, within budget and in line with agreed profit expectations
Support the growth of existing accounts by identifying opportunities to increase spend and strengthen client partnerships
Contribute to new business opportunities and support pitches, tenders and client presentations where required
Use data, reporting tools and client feedback to monitor performance, identify efficiencies and improve ways of working
Work collaboratively with internal teams including Creative, Finance, Operations, Staffing and HR to ensure successful project delivery
Champion best practice across client servicing, sharing knowledge and supporting continuous improvement
Develop, coach and motivate team members, supporting their skills, confidence and career development

Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment
Proven experience leading and developing client services teams
Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns
Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement
Experience managing senior client relationships and influencing stakeholders at all levels
Confident communication, presentation and negotiation skills
A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics
Experience using data, reporting and insight to monitor performance and identify opportunities for improvement
Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment
Strong problem-solving skills with a solution-focused and collaborative approach
Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR
A professional, personable and approachable style, with excellent attention to detail
UK driving license and access to a car

Life assurance - to support the financial security of your loved ones
Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years\' service)
Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
Regular company socials from BBQs to festive celebrations
Quarterly and annual recognition award schemes
Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle
And not to forget free onsite car parking or a free shuttle service from the local train station!

N2O

3.8 Glassdoor

N2O is a full-service creative brand experience agency that blends cultural intelligence, human insight and bold ideas to create moments people seek out, not scroll past.We help brands stand out in a world full of distraction, through campaigns that stir emotion, inspire participation and create lasting connection.Whether out in the world, online, in-store or at home, we build experiences that travel further and perform harder.Our work connects the full customer journey, from discovery to conversation to conversion, with a fully integrated model that brings every stage under one roof.Strategy-led. Insight-driven. Creatively executed. Built for real-world impact

Founded in 1999

Maidenhead, England, GBR

516 employees (115 in marketing)

www.n2o.co.uk

79% recommend to a friend

91% CEO approval