Client Manager

London, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 11 days ago

Job Summary

Own and grow client partnerships by delivering strategic campaigns and leading cross-functional teams.

  • Lead campaign strategy and client presentations
  • Develop and coach team members

Job Description

Responsibilities

  • Build trusted relationships with key FMCG clients, understanding their business needs and identifying opportunities to strengthen and grow our partnerships.
  • Lead the creation and delivery of agency output for your clients, developing strategies alongside colleagues across SMG.
  • Oversee campaign evaluation, making complex data easy to understand and leading client presentations.
  • Manage and develop direct reports, giving them ownership while providing coaching, feedback and development support.
  • Work closely with Planning, Insight, Creative and Media specialists to deliver high-quality campaigns.
  • Oversee commercial reporting for your client accounts, assessing performance and communicating it clearly.
  • Help ensure projects and campaigns supporting the wider commercial strategy are delivered successfully and on time.

Requirements

  • A proven track record of delivering client or business growth.
  • Experience managing, coaching and developing team members.
  • Confidence working with numbers, data and financial reporting.
  • Strong influencing, relationship-building and stakeholder management skills.
  • Experience working effectively in a fast-paced, matrixed organisation.
  • A proactive, solution-focused approach and enthusiasm for learning, trying new things and delivering high-quality campaigns.

Benefits

  • 10% discretionary bonus
  • £1,800 yearly wellbeing fund (on top of your salary!)
  • Free Headspace subscription
  • £500 yearly “Uni Fund” for learning
  • 4 extra Wellbeing Days off per year
  • Annual Summer conference + year-round celebrations
  • 4pm finishes every Friday
  • Flexible and hybrid working
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SMG

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth.Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.Our brilliant people are the ones who make change happen. Straight-talking, fiercely driven, and with a thirst for challenging the status quo, we’re united in spirit and culture. Positively disrupting retail and creating campaigns with impact, we’re taking everyone with us on extraordinary adventures in connected commerce.

Founded in 2016
London, England, GBR
621 employees (71 in marketing)

Marketing Team

Marketing Team Size
53 (9% of company)
Median Tenure
12 years
Marketing Roles Posted (Last 30 Days)
8

Traffic Signals

Monthly Visitors
20.2K
Traffic Source Mix
Search
33.3%
Direct
48.1%
Referral
9.3%
Social
7.8%
Paid
1.2%

Headcount Trend

Current headcount: ~621

Recent News

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Client Manager

SMG · London, UK · Hybrid