Location: London-based (with UK travel to client sites) 

Are you working within invoice finance, recruitment funding or as a broker to the recruitment market?

If you build strong client relationships and genuinely care about delivering the best outcomes, this is a role you should be looking at. At QUBA, you’ll step into a dynamic, growth-focused environment, working with a varied and ambitious client base across the recruitment sector - where no two conversations, challenges or opportunities are ever the same.

Help ambitious recruitment businesses grow

At QUBA, we're redefining recruitment funding.

As a fast-growing fintech specialising in invoice finance for the recruitment sector, we provide flexible, technology-driven funding solutions that help ambitious recruitment businesses scale with confidence. By combining innovative technology with highly personalised service, we empower recruiters to build successful businesses on their own terms.

We're now looking for a commercially minded Client Growth Manager to join our team and take ownership of supporting, strengthening and growing our client portfolio.

The Opportunity

This is a unique role where you'll have full ownership of client retention, portfolio growth and relationship management.

You'll work closely with recruitment agency owners and senior decision-makers, helping them maximise the value of their funding facilities while positioning QUBA as a long-term strategic partner in their growth journey.

You'll proactively identify opportunities to increase funding utilisation, introduce value-added services and technology solutions, and ensure clients continue to see the benefits of partnering with us. At the same time, you'll play a critical role in deepening client engagement and uncovering opportunities to further strengthen long-term partnerships.

If you're someone who enjoys building trusted partnerships, having meaningful commercial conversations and driving business growth, we'd love to hear from you.

What You'll Be Doing

Client Relationship Management & Retention

• Build and maintain strong relationships with an assigned portfolio of clients.
• Conduct regular client reviews, check-ins and strategic conversations.
• Identify and address potential retention risks before they become issues.
• Lead discussions with clients considering alternative funding arrangements and demonstrate the value of our offering.
• Manage transitions where required, capturing insight to strengthen our proposition.

Driving Client Growth

• Analyse funding utilisation and identify opportunities to unlock additional growth within existing facilities.
• Help clients understand how our funding solutions can support their future expansion plans.
• Conduct commercial reviews to identify headroom, growth potential and funding opportunities.
• Position QUBA as a strategic funding partner rather than simply a finance provider.

Commercial Portfolio Ownership

• Take responsibility for the commercial health and performance of your client portfolio.
• Develop and execute retention strategies to deepen engagement and unlock additional value across your portfolio.
• Use data, engagement trends and client feedback to identify growth and retention opportunities.
• Confidently communicate our value proposition against competitor offerings and traditional funding solutions.

Technology & Value-Added Services

• Promote our technology platform and wider service offering to clients.
• Identify opportunities to introduce new tools, integrations and services that enhance client operations.
• Ensure clients are fully engaged with and benefiting from our technology solutions.
• Support the rollout and adoption of new product enhancements and innovations.

Collaboration & Insights

• Work closely with Sales, Customer Experience, Credit and Operations teams to deliver exceptional client outcomes.
• Escalate and resolve service issues impacting client satisfaction.
• Act as the voice of the customer, translating client feedback, market trends and emerging needs into actionable insights that shape QUBA’s product, proposition and growth strategy.
• Monitor and report on key metrics including retention, engagement and funding utilisation.

What We're Looking For

Essential Experience

• Background within invoice finance, asset-based lending, fintech or financial services.
• Experience in client retention, account management, customer success or business development within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Commercially astute with the ability to negotiate and handle challenging conversations.
• Experience working independently and taking ownership of outcomes. 
• Strong analytical and organisational skills.
• Experience working with recruitment agencies or recruitment-sector clients.

Personal Qualities

• Commercially driven with a passion for growing client relationships.
• Proactive, solutions-focused and highly self-motivated.
• Confident in communicating with business owners and senior stakeholders.
• Resilient and comfortable managing complex conversations.
• Strategic thinker who balances client needs with commercial objectives.
• Professional and credible in face-to-face client environments, with strong networking and relationship-building skills.

What Success Looks Like

• Increased client retention and lifetime value.
• Strong engagement across your client portfolio.
• Growth in funding utilisation within existing accounts.
• Successful adoption of technology and value-added services.
• High levels of client satisfaction and advocacy.
• Meaningful contribution to QUBA’s product evolution and strategic direction through client insight.

What We Offer

• Competitive salary of £55,000+ plus commission.
• 22 days' holiday plus bank holidays, increasing with length of service.
• Hybrid role with 1-2 days in our Southampton office and then typically 2-3 days of client meetings.
• Enhanced family leave policies.
• Company life assurance scheme (4x salary).
• 24/7 Employee Assistance Programme and wellbeing support.
• Discounts and perks platform, including retail and restaurant offers.
• Free gym membership.
• Cycle to Work scheme.
• Ongoing learning and development opportunities.
• A collaborative, supportive culture within a fast-growing fintech business.

Diversity & Inclusion

QUBA is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Reasonable adjustments are available throughout the recruitment process. If you require support at any stage, please contact humanresources@quba.solutions.