Responsibilities

• Act as the primary point of contact for a portfolio of clients — you're their person at SocialTap
• Build genuine, trusted relationships and become an extension of the client's team
• Own and run weekly client calls — set the agenda, lead the conversation, manage actions and follow-ups
• Understand each client's business, goals, and challenges — not just their ad accounts
• Handle client queries and requests with speed and professionalism
• Proactively bring ideas, insights, and opportunities to your clients — don't wait to be asked
• Manage expectations around timelines, deliverables, and results
• Translate client objectives into clear, actionable briefs for the Paid Media, Creative, and CRM teams
• Ensure work is delivered on time, on brief, and to a high standard
• Coordinate the compliance and approval process for ad creatives, landing pages, and CRM content

Requirements

• 2+ years' experience in an Account Manager, Client Manager, or Client Services role within a digital marketing or advertising agency
• A natural relationship builder — clients love working with you
• Excellent communication skills — written and verbal — with the confidence to lead client calls and present to senior stakeholders
• Highly organised with strong attention to detail and the ability to manage multiple accounts without dropping balls
• Commercially aware — you understand how agency revenue works and can spot growth opportunities
• Comfortable interpreting performance data (CPL, CPA, ROAS, CTR) even if you're not the one pulling the levers
• Proficiency in Google Workspace (Sheets, Slides, Docs)

Preferred

• Experience in the automotive, finance, or lead generation sectors
• Familiarity with Meta Ads and/or Google Ads (understanding, not necessarily hands-on management)
• Experience with project management tools (ClickUp, Asana, Monday, etc.)
• Understanding of CRM marketing (email and SMS campaigns)
• Experience building or contributing to QBR presentations

Benefits

• Up to £38k salary (dependent on experience)
• 25 days holiday + bank holidays
• Your birthday off
• 2-hour "life admin" slot every month
• £1,000 annual personal training & development budget
• Flexible working — 3 days in the office, choose your start time between 8–10am
• Official Meta Business Partner environment — access to cutting-edge tools and beta features
• The opportunity to work with exciting, high-growth clients
• Professional development and career progression as the agency grows
• A close-knit, ambitious team that values quality, initiative, and results