Responsibilities

• Build highly trusted, reliable, responsive, and proactive client relationships
• Support across some of our most valuable and long-standing clients
• Manage the day-to-day execution of advertising campaigns and BAU work, ensuring tasks flow smoothly between the agency and the client on time and on brief
• Take detailed client briefs, manage schedules, and liaise directly with our partners, from job boards to videographers
• Maintain perfect account hygiene, ensuring tracking dashboards, POs, and reporting data are strictly up-to-date and accurate
• Create and analyse precise end-of-campaign reports and actively listen during client calls to spot potential opportunities that are mutually beneficial
• Ensure seamless delivery, working within agreed SLAs and producing work and communications of high quality.

Requirements

• proven experience in an agency, marketing, or client service environment.
• Possess exceptional organisational skills to juggle multiple campaigns, briefs, and deadlines without dropping the ball
• Are a clear, confident, and professional communicator on daily client calls, face-to-face meetings, and emails
• Have rigorous attention to detail, meticulously checking work before it goes to the client or your colleagues
• Are highly proactive, chasing internally and externally to keep projects moving forward
• Maintain a positive, resilient, and solution-focused attitude when challenges or shifting priorities arise
• Demonstrate a high level of proficiency in mathematics and English.

Benefits

• 28 days’ holiday + bank holidays + Christmas closure + your birthday off
• Bonus scheme of up to 20% of base salary
• Tax-free profit share & quarterly team bonuses
• £500 training allowance, SMART objectives & regular PDRs
• And we're 2 mins from Altrincham centre, tram/trains
• Plus, too many socials to mention!