Responsibilities

• Build trusted relationships with senior social, marketing and customer care leaders
• Lead strategic conversations across paid and organic social, community, moderation, engagement, sentiment, customer care and brand health
• Understand each customer’s priorities and develop a clear account strategy
• Translate BrandBastion’s work into measurable impact and business value
• Lead executive business reviews with insights and recommendations
• Identify account risks and take action well ahead of renewal
• Own retention, renewals and expansion across your portfolio
• Identify opportunities to introduce additional BrandBastion solutions
• Partner with product and technical specialists to improve customer adoption and workflows
• Bring relevant social trends, industry knowledge and strategic ideas to customers.

Requirements

• Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader
• Experience working with large consumer brands through an agency, social technology company or in-house team
• The credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing
• Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance
• A commercial mindset and experience with retention, renewals, growth or account expansion
• Strong ownership, organization and follow-through
• The ability to translate data and customer goals into clear recommendations
• Comfort learning technology and partnering with technical specialists
• A proactive, hands-on approach to managing and growing accounts

Benefits

• At BrandBastion, high performers shape their own path. You’ll have opportunities to:
• Lead strategic initiatives that impact our Social AI-first approach.
• Advance into senior leadership roles based on performance.
• Work with global brands at the forefront of digital engagement.
• Be part of a fast-growing AI-first company leading the future of Social Engagement
• Competitive Market Rate Compensation + 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.