Responsibilities

• Demonstrate a strong understanding of your clients’ business goals beyond project objectives
• Forge strong relationships with day-to-day clients, placing yourself as the Account Lead for any day to day queries and problems
• Look for opportunities for growth on your account, as well as proactive opportunities
• Work with the Client Partner to define team processes both internal and external
• Support Account Managers and wider agency teams with client meetings, ensuring to lead larger strategic meetings and status updates
• Review and provide feedback on all pieces of work, including social strategy, insight reports, creative concepts and final assets
• Alert Head of Client Services, Europe to any risk to the client relationship, and proactively works with them and other team leads to resolve
• Provide your clients and your wider team with ongoing marketplace knowledge, and changes within your client and industry
• Advocate for the client internally, and keep the agency team informed, focused, and enthused about the work and the business
• Strive to create business solutions for your clients through strategic guidance

Requirements

• Outstanding client relationship skills
• A can do approach, with the ability to work closely with junior members of the team to create top quality work
• Excellent organisational and time management skills and ability to juggle several tasks at once
• Excellent communication skills - confident communicating with stakeholders at different seniority levels
• Can demonstrate strong collaboration skills with internal teams
• Competent in using PowerPoint and full Google Suite of Apps
• A confident and driven individual
• Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format
• Proven & extensive experience in client services as an Account Director
• Experience working for multi-market clients preferred, but not required

Preferred

• Experience working for multi-market clients preferred, but not required

Benefits

• 🏠 Remote/Flexible working (occasional travel)
• 🏖️ 33 days of holiday (including the bank holidays)
• 🎂 Birthday off
• ✨ Annual Occasion Day off for an important event (eg moving house, getting married)
• ❤️ 1 Volunteer day off
• 🌞 Flexible Fridays (Working half day)
• 🤗 3 Well Being Days
• 👓 Eye care: Contributions towards eye tests and glasses
• 🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay
• 👪 Enhanced family friendly policies