Responsibilities

• Own the client relationship at Brand Partner level and build long-term, trusted partnerships.
• Take full ownership of client retention, proactively spotting risks and addressing them before they escalate.
• Identify and convert opportunities for account growth, upsell and cross-sell across the existing client portfolio.
• Build growth roadmaps for your accounts that map client ambitions to CEEK's service offering over time.
• Track and report on key account metrics, both internally and to clients, articulating the value of our work clearly and confidently.
• Build and maintain a strong understanding of the commercial health of your accounts, managing scopes, budgets and profitability.
• Maintain strong commercial acumen across forecasting, resourcing and growth potential.
• Negotiate partnership and influencer agreements, managing commercial terms, deliverables and timelines with precision.
• Lead strategic planning and omni-channel account development across social, content, paid and digital channels.
• Oversee smooth campaign delivery in close collaboration with Heads of Department and cross-functional delivery teams.

Requirements

• 5+ years of experience in account management or client leadership within a digital, social or creative agency environment.
• A proven track record of managing high-value, complex accounts and delivering strong commercial and growth results.
• Demonstrated experience growing accounts through upsell, cross-sell and long-term client roadmaps, not just retaining them.
• Deep knowledge of omni-channel digital strategy, including social media, content and performance marketing.
• Exceptional communication and presentation skills, confident leading senior client conversations and pitching to new business prospects.
• Experience mentoring and developing junior team members, with a genuine commitment to people growth.
• A commercially-driven mindset with strong strategic and analytical thinking, able to balance big-picture thinking with attention to detail.
• A natural collaborator who builds strong relationships across clients, colleagues and partners alike.
• Passion for digital; someone who stays ahead of platform updates, cultural trends and industry developments.
• Experience supporting or leading new business pitches and proposals is highly desirable.
• Familiarity with paid social, SEO and performance marketing is a strong bonus.

Benefits

• Exciting team events and trips, including "CEEK WEEK," our annual retreat.
• Opportunities for progression and development, and a team that's invested in your success.