Unity Communications

About Unity Communications

We are an award winning hybrid BPO and contact center that specializes in both human and digital processes (AI Driven) that help companies grow and concentrate on their strengths. Our center specializes in many tier 1 and 2 activities that include (but not limited to) sales support, customer service, tech support, helpdesk, data entry, virtual assistant, back office and administration tasks that many companies are struggling to scale and run efficiently. We run a hybrid model that starts with authentic human team building, then identifying processes that should be digitized (AI) so that you can scale with both processes from the beginning - instead of having two vendors - one for AI and the other for organic human interactions.In our verticals we support, we specialize in many workflows and AI driven applications that create efficiencies in customer acquisition, retention, and new product launches for both smaller and larger companies. We are a "go to" supplier for many startups and growth companies that rely on our expertise on scaling and maintaining costs. Our model is very unique and is designed to generate growth while saving overhead for many many different types of industries and organizations.We have a managed option (BPO) or an employer of record option (EOR) to allow companies the flexibility of managing their own workforce legally in the USA, Phillipines, or Mexico.Every company needs the right partners to help their businesses run smoothly and efficiently. We would love a chance to provide the below services for you.- AI Enabled CX workflows- Sales enablement and support- BPO Healthcare initiatives- SOC 2 and ISO 27001 certified_ Insurance Credentialing - AI assisted office staff and VA's- EOR in Mexico and Phillipines - Customer tier 1 workflows for almost any vertical- Retail and Ecommerce automation and support- AI Agent build, maintence, and prompt scripting.

Company Information

Company Type

In-House Team

Company Size

Founded

2009

Headquarters

Gilbert

Why Work at Unity Communications?

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