Responsibilities

• Lead Trustpilot's global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot's reputation and positions us as a leader in trust, transparency, and consumer advocacy.
• Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot's global profile.
• Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business.
• Lead crisis and issues management: Own Trustpilot's crisis communications framework and manage complex reputational issues with clarity and confidence.
• Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot's value proposition for businesses.
• Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness.
• Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning.
• Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities.
• Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency.

Requirements

• An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business.
• A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale.
• Experienced across Corporate, Consumer, and B2B communications: You've led integrated communications strategies across multiple audiences and markets.
• A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges.
• AI-curious and future-focused: You're excited by how AI and technology can modernise communications and improve impact.
• Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution.
• A builder of high-performing teams: You create clarity, accountability, and strong team cultures.
• Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation.
• An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation.
• Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery.

Preferred

• Experience modernising communications through AI and emerging technologies
• A track record of shaping global narratives in a fast-moving tech environment

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Private Medical Insurance
• Critical Illness Cover
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership