Responsibilities

• Support the Head of UK Media Success with day-to-day execution across outreach, engagement, and user support
• Conduct high-volume outreach to journalists and media professionals across the UK including cold calling and cold emailing
• Build and maintain relationships with reporters, editors, and other media contacts
• Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs
• Help onboard new media users and encourage adoption of the Qwoted platform as part of their day-to-day workflow
• Assist with platform demonstrations and follow-up for interested media contacts
• Monitor and triage inbound requests, escalating urgent or sensitive issues when needed
• Identify, review, and surface high-quality expert responses to support UK journalists using the Qwoted platform
• Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source Requests are underperforming to help improve outcomes
• Assist in curating and highlighting the most useful expert contributions to improve journalist experience

Requirements

• 1 to 2 years of experience in journalism, PR, communications, media relations, customer support, or a related field
• Familiarity with how journalists work and an understanding of newsroom pace, deadlines, and expectations
• Experience reviewing or working with expert commentary, quotes, or contributed content is a plus
• Confidence communicating with reporters and media professionals
• Comfort with high-volume outreach and managing multiple conversations at once
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Able to work independently while also collaborating closely with internal teams
• Proactive, resourceful, and service-oriented
• Interested in media, storytelling, and helping users get value from a platform