Responsibilities

• Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.;
• Collaborating with stakeholders closely to find RCA and action plans;
• Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
• Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
• Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Requirements

• Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation;
• Proficient in SQL, can use Python or R for data analysis;
• Able to write required documents in English and communicate with global staff;
• Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; Can lead a small project team to support business;
• Have strong ability to work under pressure and overcome challenges.

Preferred

• Experience in e-commerce business and analysis is preferred;
• Overseas business experience or analytical experience is preferred;
• Major in mathematics, statistics, computer is preferred.