Responsibilities

• Play a key role in the development and execution of Screwfix’s organic social media strategy alongside the Head of Brand, Comms & Creative, aligned to wider business, brand and customer objectives
• Own and evolve the social content strategy across key channels including TikTok, Instagram, Facebook, YouTube, and other emerging platforms
• Create and deliver engaging, platform-native content that brings the Screwfix brand to life and strengthens customer connection
• Drive innovation and identify new opportunities to grow audience reach, engagement and brand relevance through reactive, trend-led and social-first content
• Lead the planning and delivery of the social content calendar, ensuring alignment with brand campaigns, commercial priorities and seasonal moments
• Partner closely with PR, Campaigns, Brand, Digital and commercial teams to develop integrated campaigns with strong social amplification
• Use data, insights and performance metrics to continuously optimise content, channel performance and audience engagement
• Manage and develop agency relationships, influencer partnerships and creator collaborations to maximise campaign effectiveness and reach
• Present social strategies, campaign performance and recommendations to senior stakeholders, confidently influencing decision making and future investment
• Lead, coach and develop the social media team, creating a high-performance culture focused on collaboration, growth, creativity and accountability

Requirements

• Significant experience developing and leading organic social media strategy within a retail, consumer or agency environment
• Proven track record of delivering high-performing social content and driving measurable audience growth, engagement and brand impact
• Strong understanding of social platforms, content formats, creator partnerships and evolving digital culture
• Experience leading and developing teams, creating an environment where people feel empowered, supported and motivated to perform at their best
• Strong commercial awareness with the ability to balance creativity, brand impact and business performance
• Experience managing agencies, budgets and multiple stakeholders across a fast-paced organisation
• Excellent communication and influencing skills, with confidence presenting ideas and recommendations to senior leadership teams
• Highly organised with strong project management capability and the ability to manage multiple priorities effectively

Benefits

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q
• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available