Social Media Apprentice (Community & Content) at Fred. Olsen | Ipswich, Suffolk, UK

Social Media Apprentice (Community & Content)

Ipswich, Suffolk, UK (Unknown)

Salary Not AvailableIntern/New GradFull time

Posted 3 weeks ago

The other 99% submit and hope. You're about to do something different.

Own the social voice and reactive listening for a cruise line brand, balancing guest engagement with content creation across platforms.

Brand & Community: Monitor conversations, respond warmly, and escalate reputation issues to protect audience trust.
Content Ops: Publish, calendar maintenance, and publishing workflows with creator support for short form and photography/video content.

Community Engagement: Support the team in monitoring and responding to conversations across our social media channels
Help engage with guests and online communities in an authentic and positive way
Assist with responding to customer messages and comments, working alongside our customer contact team
Escalate customer service queries or reputation concerns to the appropriate teams
Help maintain Fred. Olsen Cruise Lines’ friendly and consistent tone of voice across all channels
Identify opportunities to join relevant conversations and support reactive social media activity
Social Content Publishing & Creator Support: Support the creation, scheduling and publishing of content across social media platforms
Assist with maintaining the social media content calendar
Support content approval processes and publishing workflows
Help create and edit social content, including photography, video and short-form content

A genuine passion for social media and digital content
An interest in creating engaging content for different audiences
Curiosity about social trends, platforms and online communities
Good written communication skills and attention to detail
A willingness to learn and develop new skills
Creativity and confidence in sharing ideas
An organised approach with the ability to manage multiple tasks
A positive, team-focused attitude
Previous experience managing personal social media accounts, creating content, photography, video editing, blogging or contributing to online communities would be beneficial although, full training and support will be provided.