Responsibilities

• Community Engagement: Support the team in monitoring and responding to conversations across our social media channels
• Help engage with guests and online communities in an authentic and positive way
• Assist with responding to customer messages and comments, working alongside our customer contact team
• Escalate customer service queries or reputation concerns to the appropriate teams
• Help maintain Fred. Olsen Cruise Lines’ friendly and consistent tone of voice across all channels
• Identify opportunities to join relevant conversations and support reactive social media activity
• Social Content Publishing & Creator Support: Support the creation, scheduling and publishing of content across social media platforms
• Assist with maintaining the social media content calendar
• Support content approval processes and publishing workflows
• Help create and edit social content, including photography, video and short-form content

Requirements

• A genuine passion for social media and digital content
• An interest in creating engaging content for different audiences
• Curiosity about social trends, platforms and online communities
• Good written communication skills and attention to detail
• A willingness to learn and develop new skills
• Creativity and confidence in sharing ideas
• An organised approach with the ability to manage multiple tasks
• A positive, team-focused attitude
• Previous experience managing personal social media accounts, creating content, photography, video editing, blogging or contributing to online communities would be beneficial although, full training and support will be provided.

Benefits

• Flexible working policy
• AXA Health medical cover
• Life Assurance
• Enhanced maternity and paternity pay
• Discounted holidays and cruises
• Retail discounts and cashback incentives through our Boost Benefits scheme
• Training and development opportunities