Responsibilities

• Bain.com commercial development program support
• Own the day-to-day operational delivery on bain.com, supporting web programs such as personalization, digital proposal sites, and other commercial content
• Develop and project manage digital proposal sites, with support of Senior Manager, ensuring alignment with Bain brand standards, best digital practices, and the narrative needs of the client audience
• Apply UX judgment to review content and structure, identifying opportunities to improve clarity, flow, and impact; collaborate with other experts to shape recommendations for proposal teams
• Partner with local market representatives, regional marketers, and proposal teams to scope, prioritize, and execute digital requests, translating business needs into web solutions
• Content Creation & Digital Brand Building
• Collaborating with other marketing colleagues, create and maintain web content across Bain.com using the firm’s CMS, Optimizely, ensuring accuracy, brand alignment and content quality
• Own the digital brand building program for Bain leadership profiles to review, optimize, and maintain profile pages that reflect current positioning, messaging hierarchy, and UX best practices
• [A1] Analyze web data and user behavior to help solve problems and identify recommendations to improve the overall bain.com user experience
• Stakeholder Management & Communication

Requirements

• Experience in digital marketing, web content management, or a closely related field, ideally within a professional services firm, B2B, or large matrixed organization
• Demonstrated experience supporting proposal, business development, or campaign materials in a digital context; experience collaborating with senior team members on these digital assets
• Applied UX, content strategy or content quality judgment
• Proven data analysis, problem solving and customer service skills. Ability to digest, synthesize and distill information into concrete recommendations for stakeholders
• Experienced project management skills, working in or alongside a global team, with ability to mobilize a quick sprint when needed
• Exposure to A/B testing or experimentation programs; web accessibility standards, SEO or AEO fundamentals, personalization platforms or marketing automation systems
• A strong grounding in HTML, Google Analytics and AI tools (Claude, Chat GPT, etc)
• Proficiency with MS Office applications suite and digital collaboration tools