Responsibilities

• The Strategic Architect: Synthesise customer, competitor and commercial insights to lead the creation of our long-term, high-impact strategic plans.
• One Plan Commander: Full ownership of Ocado’s customer calendar. You won't just manage a timeline - you will rally cross-functional squads to ensure every customer moment lands with maximum impact.
• Integrated Marketing Orchestrator: Rally and align the Creative, Brand, Campaign, and Channel squads. You ensure every brief is razor-sharp and every campaign lands flawlessly, on budget, and on time.
• Value creator: Turn supplier budgets into customer wins. You’ll integrate supplier-funded opportunities into the One Plan, ensuring we deliver income targets without diluting the Ocado customer experience.
• Operational champion: Own the Ocado cycle planning process. You will run our critical path, hold cross-functional teams to account, and ruthlessly protect our deadlines. You'll lead the charge on automation, using AI to eliminate manual admin and build a slick, future-proof workflow.
• Governance & Steerco Lead: You will be the face of the customer plan, managing stakeholder alignment at the highest level to ensure cross-business buy-in.
• Commercial Translator: You will partner with our Commercial leads, translating sales targets into high-impact, brand-aligned campaigns that get customers want to click "add to basket."
• Change Agent: Continuously optimise how we work. You’ll design and embed AI-led, agile workflows that eliminate friction, keep squads aligned, and make the execution of our customer plan look effortless.

Requirements

• An Expert Integrated Marketer: Proven track record in a fast-paced retail or e-commerce environment, with deep experience across the full marketing mix.
• A Master Orchestrator: Highly organised and operationally rigorous; you love a slick process and can manage complex, moving parts across multiple departments without dropping the ball.
• Flexible and highly adaptable: Comfortable navigating evolving priorities and taking proactive ownership to guide teams smoothly through periods of change.
• A Natural Collaborative Leader: You excel at breaking down silos, developing cross-functional talent, and driving cultural change across teams. You have experience line managing teams.
• High-Level Stakeholder Influencer: Exceptional communicator who can seamlessly adapt your style to challenge and influence senior stakeholders up to C-suite, including our joint-venture partners at M&S.
• Commercially & Culturally Savvy: Not only are you confident with commercials, you’re curious about culture and consumers, effectively translating these insights into clear propositions and briefs.
• Data & Insight Driven: Comfortable using customer data, trading metrics, and post-campaign analysis to optimise future marketing moments and prove ROI.
• AI savvy: You’re on your AI journey, excited and ready to do more.]
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Benefits

• Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
• Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
• Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.