Responsibilities

• This is an important role in how the organisation explains its work to the outside world.
• You will work closely with senior leaders, helping them prepare for media activity and making sure complex issues are communicated clearly and confidently.
• You will manage relationships with journalists and stakeholders, handle media enquiries, and spot opportunities to raise the organisation’s profile.
• Alongside this, you will create clear, accurate content across a range of channels, from briefings and reports to web and social media.
• The role also involves leading high-profile projects and events, often working independently and managing priorities across several areas.
• You will use insight and data to shape messages, support decision-making, and continually improve how communications are delivered.

Requirements

• an excellent communicator with sound judgement and a proactive approach.
• confidence building relationships, providing trusted advice and translating complex information into clear, engaging communications.
• ability to thrive in a fast-paced environment, balancing competing priorities while maintaining high standards
• ability to deliver positive outcomes, influence stakeholders and manage challenging or high-profile communications.
• We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Preferred

• We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Benefits

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40% office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy