Responsibilities

• Ecommerce & Website Management
• Support the day-to-day management of the Birdie Fortescue Shopify Plus website
• Proactively identify opportunities to improve website performance, customer experience, customer retention and digital growth
• Manage product launches, collection merchandising, content updates, pricing changes and promotional activity
• Build and maintain landing pages, collection pages and campaign content
• Ensure the website is visually engaging, commercially effective and aligned with brand standards
• Maintain a high level of accuracy across product information, content and customer-facing messaging
• Conduct regular testing and quality assurance across desktop and mobile devices
• Support the continuous optimisation of the customer journey and shopping experience
• Shopify Plus & Digital Operations

Requirements

• 3-5 years' experience within ecommerce, CRM or digital marketing
• Strong hands-on experience with Shopify Plus
• Proven experience working with Shopify Markets
• Experience using Klaviyo or a similar email marketing platform
• Strong understanding of ecommerce operations, merchandising and customer journeys
• Commercially aware with a good understanding of ecommerce performance metrics
• Experience using Shopify Analytics and GA4
• Excellent organisational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Experience within interiors, lifestyle, fashion or premium consumer brands is desirable

Preferred

• Commercially minded with a proactive approach
• Highly organised and detail-oriented
• Confident working across both technical and creative projects
• A natural problem solver who enjoys taking ownership
• Collaborative and positive, with strong communication skills
• Passionate about delivering exceptional customer experiences

Benefits

• The opportunity to join a growing British interiors and lifestyle brand
• A collaborative and creative working environment
• Exposure across ecommerce, CRM, brand and digital growth
• The chance to play a meaningful role in Birdie Fortescue's growth journey