Responsibilities

• Support the VP of Enterprise, Commercial, Quality Strategy and Technology Platforms in defining the strategy, vision, and multi-year roadmap for commercial and marketing technology platforms
• Develop and maintain strong strategic relationships with Commercial and Marketing business leaders, serving as the primary IT liaison for platform needs and priorities
• Lead the end-to-end lifecycle management of commercial and marketing technology platforms, including CRM, marketing automation, proposal management, and digital engagement tools
• Drive consistent adoption of product management methodologies and agile ways of working across the commercial technology product teams
• Oversee demand management and capacity planning for commercial platform projects and product teams, ensuring alignment with business priorities and technical requirements
• Develop, manage, and monitor annual budgets for commercial technology platform projects and operations, driving fiscal discipline through regular budget versus actual analysis and recommending corrective actions where needed
• Oversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoring
• Lead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environments
• Champion data quality, governance, and analytics capabilities within commercial and marketing platforms to support business intelligence and strategic decision-making
• Drive continuous improvement initiatives to optimize commercial and marketing processes through technology, including automation and digital-first approaches

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field required
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements
• Minimum of 10 years in IT management, with at least 5 years in a strategic leadership role overseeing commercial or enterprise technology platforms
• Demonstrated experience managing CRM platforms (e.g., Salesforce, Microsoft Dynamics) and marketing technology ecosystems (e.g., marketing automation, digital content management, analytics)
• Proven ability to develop and execute technology strategies aligned with commercial and marketing business objectives, especially within a product-centric environment
• Demonstrated experience in budgeting, financial forecasting, variance analysis, and vendor management for enterprise technology platforms
• Strong understanding of commercial business processes, including business development, proposal management, customer relationship management, and marketing operations

Preferred

• Experience leading platform integration efforts across CRM, ERP, data warehouse, and marketing systems in a complex enterprise environment
• Exceptional verbal and written communication abilities to liaise with senior business stakeholders, present technology roadmaps, and guide cross-functional teams
• Proven ability to influence and engage with senior executives, fostering strong relationships and aligning cross-functional teams to common goals
• Demonstrated success in leading agile product teams, applying product management methodologies to drive iterative delivery and continuous improvement
• Familiarity with data governance, reporting, and analytics capabilities within commercial technology environments and a commitment to data-driven decision-making
• Demonstrated expertise in identifying potential risks in technology platform initiatives and implementing effective strategies to mitigate them
• Strong operational and management skills with a track record of consistently meeting project deadlines, budgets, and delivering measurable business results
• High energy, innovative thinker with a strong understanding of digital transformation and the evolving commercial and marketing technology landscape